When you are navigating our website, you can choose from already-designed vacation packages or customize them to your liking. You can fill out the form on the website or use our fun and interactive filter so we can get to know you and your needs better.

After you have filled out your form or interactive filter we´ll receive your request for a quote and will send a priced quote to you within 24 hours on business days. You can change your itinerary as many times as you like without any additional fees or charges.

As soon as you are happy with your itinerary, we will reserve it for you and get a confirmation to you quickly. Upon receiving the confirmation, we will ask you for a deposit to guarantee your reservation. The deposit is 10% of your package´s value and needs to be paid within 7 days after receiving the confirmation. If it´s within 35 days of travelling, we need to charge the full amount or within 65 days for Christmas, New Year´s, and Easter vacations.

Final payments are to be made 35 days before arrival and 65 days before for Christmas, New Year´s, and Easter vacations. If you have booked a vacation home, the final payment is 90 days before arrival. All payments can be made by wire transfer or credit card payments. We accept Visa and Mastercard. We do not accept personal or cashier´s checks.

When we have received your final payment, we will be sending out your vouchers and detailed travel itinerary.

In all Tulu Travel vacation packages, we include a climate compensation, which equals your stay and your carbon footprint in Costa Rica.

Rebooking and

cancellation policies

If you for some reason can´t travel on your confirmed vacation we offer a rebooking policy. The rebooking policy has a cost of 300 USD, and we need a rebooking request with new dates within 14 days of the rebooking request. If there are additional penalties and fees, that is for the client to pay. Your trip can be moved up one year after the rebooking request. Before using this policy, all pending balances must be paid in full. Rebooking coverage doesn´t cover vacation packages with travel dates over Christmas, New Year´s, and Easter or vacation rentals.

If you need to cancel your vacation package, the following policies apply.

Vacation packages reserved that are cancelled more than 35 days before arrival have a penalty of 10% of the whole package value. If your cancelation is within 35 days before your arrival, the cancellation penalty is 100%. If it´s a vacation package that includes dates over Christmas, New Year´s, and Easter, the 10% penalty applies if you cancel more than 65 days before your arrival. If you cancel within 65 days before arrival, your cancelation fee is 100%. For vacation rentals the 10% penalty fee applies for cancellations made more than 90 days before arrival. If cancellation for vacation homes are made within 90 days of arrival, the cancellation penalty is 100%.

Credit and Debit card cashbacks

When you pay your initial deposit, you agree to our payment and cancellation policies. Our goal is to make your best possible vacation, and if you have any concerns please let us know so we can help to work out the matter. A cashback request doesn´t invalidate our cancellation and refund policies.

Credit and Debit card cashbacks

When you pay your initial deposit, you agree to our payment and cancellation policies. Our goal is to make your best possible vacation, and if you have any concerns please let us know so we can help to work out the matter. A cashback request doesn´t invalidate our cancellation and refund policies.

State of emergency rebooking clause

In case of state of emergency such as the coronavirus, if you can´t travel because of closed borders, cancelled flights or stay-at-home orders in your city, you will not lose any money. We will give you a 100% credit for your vacation package that you can use within 2 years. If there are price increases the traveler needs to pay the increases.

State of emergency rebooking clause

In case of state of emergency such as the coronavirus, if you can´t travel because of closed borders, cancelled flights or stay-at-home orders in your city, you will not lose any money. We will give you a 100% credit for your vacation package that you can use within 2 years. If there are price increases the traveler needs to pay the increases.

Class action waiver and no punitive damages

When paying your deposit you agree to waive your right to serve as a representative, litigant, or in any representative capacity and/or to participate as a member of a class of claimants. In any lawsuit/arbitration filed against us, in no event shall we be liable for or pay punitive damages. You agree that this agreement should be interpreted according to the laws of Costa Rica.

Class action waiver and no punitive damages

When paying your deposit you agree to waive your right to serve as a representative, litigant, or in any representative capacity and/or to participate as a member of a class of claimants. In any lawsuit/arbitration filed against us, in no event shall we be liable for or pay punitive damages. You agree that this agreement should be interpreted according to the laws of Costa Rica.